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this is the first thing that they told me
Greetings ,
Thank you for contacting the World of Warcraft Game Master Department.
Petition: why isnt my questhelpe addon working?
Answer: , many add-ons will no longer work correctly with the new patch. We recommend that you remove them and avoid re-installing them until they have been updated.
Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!
For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/
*** Please do not respond to this email as all conversations on this matter would be best handled online
And here is what they said after looking at what addons im running
Greetings ,
Thank you for contacting the World of Warcraft Game Master Department.
After some research it appears the issue you are having may be related to your User Interface (UI). This applies whether you have a custom UI or not. To help resolve this issue we recommend the following steps:
With the game closed please try moving or deleting your WTF, CACHE, and INTERFACE folders out of your World of Warcraft directory. These are temporary cache files that will be recreated by the game the next time you launch. Moving them to the desktop makes it easy to replace them if necessary.
Please also note these folders contain your saved macros and UI addons. By moving or deleting these folders you will also remove any saved preferences, UI addons, or macros you may have added. However, in order for us to troubleshoot the issue we need to remove any modifications to the game and make sure we are diagnosing the default settings.
Step by step guides for your operating system can be found below.
Windows XP/2000 -Click the Start button, select Programs, select Accessories and select Windows Explorer. -In the new window click the + beside the My Computer option, this should expand a list. -Click the + beside the Hard Disk with the (C:) label on the end (Or whichever Hard Disk the game was installed on). -Click the + beside Program Files. -Scroll down until you find World of Warcraft in the list and double click it. -In the panel on the right there should be a list of files and folders, the WTF, CACHE, and INTERFACE folders should be in this list. -Single click one of those folders and it should become highlighted, once that folder is highlighted press the Delete key on your keyboard. Do this for all three folders. -Once the three folders have been deleted you can close Windows Explorer. -Start the game again using the World of Warcraft Launcher to see if this helps resolve your issue.
Windows Vista -Click the Start button, select All Programs, select Accessories and select Windows Explorer. -In the new window click the + beside the My Computer option, this should expand a list. -Click the + beside the Hard Disk with the (C:) label on the end (Or whichever Hard Disk the game was installed on). -Click the + beside Program Files. -Scroll down until you find World of Warcraft in the list and double click it. -In the panel on the right there should be a list of files and folders, the WTF, CACHE, and INTERFACE folders should be in this list. -Single click one of those folders and it should become highlighted, once that folder is highlighted press the Delete key on your keyboard. Do this for all three folders. - If the UAC is enabled, which it is by default, then the system will also be caching these three folders. Towards the top of the Windows explorer window should be a Link labeled "Virtual store", please click on this. In the Virtual store folder, please check if there is a World of Warcraft folder, and if so please delete the three folders WTF, Cache and Interface from this location as well. -Once these extra three folders have been deleted you can close Windows Explorer. -You will need to restart your system at this point. -Start the game again using the World of Warcraft Launcher, when starting the game right click on the game icon, and select Run As Administrator. This will make sure that any settings you change in game are saved correctly.
Mac OS X -Click on the desktop and then the Go menu on the top. -Click Applications. -Scroll down to World of Warcraft and select it. -Right-click (Control+click if you own a 1-button mouse) on the Cache folder and select Move to Trash. -Perform the above step for the Interface and WTF folder as well. -Double-click the World of Warcraft application to launch the game and verify if the issue has been resolved.
If these steps do not resolve your issue, please submit a new In-Game ticket and we will attempt to assist you further.
Thank you again for contacting us. We hope you continue to enjoy your experience in World of Warcraft!
*** Please do not respond to this email as all conversations on this matter would be best handled online. **
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