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I'm getting the same thing.
I have downloaded the client. I attempted to add characters and the website told me I needed to download/install the client!?
I thought it might be because I hadn't confirmed my email, that wasn't it.
I thought that maybe it wouldn't work in Mozilla but in IE, that wasn't it.
I thought maybe if I restart my computer... nope.
I'm going to try a few other things and will post any positive changes.
Please let me know how this issue can fixed.
Thank you
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