i keep getting error message when try to log in, can someone post a hlepful thread.

my password and user name are correct my firewall is not blocking anything someone hlpe plz this is agravating!!!!!!!!!!!

im really not computer savvy but i checked my firewall and nothing is blocked atm and im not sure what u mean by proxy sever if you have the time time to explain it to me i would greatly appreciate it.

I am having the same problem; It just started this morning.

Are you running any type of proxy server?

I am also having this problem. There are no proxies in use, no firewall settings blocking access and my username and password is correct. No other changes have been made recently. However, I did try to reinstall the client today, with no change.

Please help, as I don't want to have to find another AddOn manager for World of Warcraft.

Thanks,

Djinn

I've been having this problem now for almost 2 weeks with no resolve.  Client worked fine when I first installed and then after about 3 weeks, it stopped working.  I've done nothing to my router or its settings so I seriously doubt it has anything to do with port blocking.

I thought I'd add too that I'm running the Mac client, not Windows.

i cannot connect either same as above no firewall block ect...

likewise

same here:

OS: Vista

Kaelten suggested proxy might be the problem i would like to add some proxy environment settings.

the proxy i am using is squid2.7 running on a linux box.

proxy is advertised by dhcp option auto-proxy-config 252 and by a dns server pointing to a wpad file. the wpad file is locatated on a webserver.

dhcp server is dhcpd3 on a linux box.

dns server is bind9 on a linux box.

http server is apache2 on a linux box.

the proxy configuration is working fine for all applications i am using, except curse client.

there is no difference using explicit proxy configuration, auto proxy configuration or no proxy configuration.

every proxy configuration leeds to "an unknown error occured contacting the server"

even if it would be a proxy problem, a better error message would be helpful ;-)

i would be very glad to see some progress on this issue!

i made a couple of tcpdumps.

see below the packages that passes my gateway when starting the curse client and pressing the "sing in" button.

first of all the proxy is directly detected by dns and not by dhcp. proxy autoconfiguration should try to get the configuration by dhcp first everytime.

when i disable proxy configuration in windows only packages like the last 3 (NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST) appear, nothing else.

--- snip tcpdump ---

17:17:52.916690 IP 192.168.0.2.62915 > 192.168.0.1.53: 15627+ A? proxy.fu.bar. (30)

17:17:52.917185 IP 192.168.0.1.53 > 192.168.0.2.62915: 15627 NXDomain* 0/1/0 (81)

17:17:52.917671 IP 192.168.0.2.61906 > 224.0.0.252.5355: UDP, length 23

17:17:53.017541 IP 192.168.0.2.61906 > 224.0.0.252.5355: UDP, length 23

17:17:53.217827 IP 192.168.0.2.137 > 192.168.0.255.137: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST

17:17:53.967565 IP 192.168.0.2.137 > 192.168.0.255.137: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST

17:17:54.717638 IP 192.168.0.2.137 > 192.168.0.255.137: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST

--- snap tcpdump ---

Glad to know I'm not the only one with this problem :/ I hope someone can figure out a fix?

I have never been able to use the curse client because of this problem.  I used it once with version 2 and then i suddenly got unknown error contacting server.  I just downloaded version 3 and I am still getting this error.  I am not behind a firewall or proxy server.

We will be working on figuring these issues in the next few days and try to push an update ASAP.

Best

Hubert

So i'm not the only one this is good. I woudl really love an answer as to how to fix this

I'm having the same problem, except it is not just affecting Curse, it has tagged World of Warcraft, and PokerStars also. Not sure what to do, I am contacting my computer company for help now.

Same problem mere.  I can not get past the login screen.  In the bottom left of the window, I am presented with the following error:

"An unknown error occurred contacting the server"

I am running Windows 7 64 bit, but had the same problem on Vista Ultimate 64bit
I have 8G of Ram with an Intel Quat Core processor.

This was a fresh install of the client.

I was finally able to get my Curse client to connect. I had to uninstall my current version and download/install the latest version. Even though it is not the ideal situation, it did work.

  Quote:

Originally Posted by djinn98

I was finally able to get my Curse client to connect. I had to uninstall my current version and download/install the latest version. Even though it is not the ideal situation, it did work.

I wish that had worked for me. My hsuband suggested it, but nope, still giving me the same error :/

ok, some system info from me2:

vista ultimate 64bit, intel core 2 duo, 4gb

maybe it helps.

Please PM one of us with your IM info so we can get the developer to contact you so we can get this resolved. 

I am haveing the same issue ....im only 15 i have no clue what to do at all O_O

if you have vista reinstall running the setup program as administrator

Tried reinstall as admin.  Still no luck.  Uninstalling now.  If anyone finds something better, please post the link here.  It seems that this is not going to work and Curse is not making much of an effort to resolve it. 

I have windows xp, Internet explorer 7, not using a proxy server, loggen &  password correct,I can log into the websit.  I have uninstall and cleaned the reg. then turned off virus protection and fire walls and reinstalled. Did not help at all, still cannot connect.  Hope this helps. 

In every case we've worked with recently this has been a firewall or other protection software issue.  Sometimes the users didn't even know that they had the firewall running.

folks ...

proxy configuration in windows is set to no proxy.

firewall is turned off.

virus protection is turned off.

curse installer is run as administrator.

curse is started as administrator.

pressing the "sign in" button returns "An unknown error occured contacting the server."

the only packages that arive at my linux gateway are the following.

11:58:06.327446 IP 192.168.0.2.137 > 192.168.0.255.137: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST

11:58:07.082798 IP 192.168.0.2.137 > 192.168.0.255.137: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST

11:58:07.847221 IP 192.168.0.2.137 > 192.168.0.255.137: NBT UDP PACKET(137): QUERY; REQUEST; BROADCAST

and i really know what kind of firewall i am using and if it is turned on or off.

2 important things to add.

as i have already posted.

first of all i am able to browse the internet, with or without proxy. so if a firewall would block the traffic of the curse client the same rule would apply to my browser.

in addition, if i set my proxy in vista, i can see the curse client requesting the proxy information by dns.

but after requesting the proxy information, absolutly nothing happens, no log entries at my proxy, no traffic at all on the network.

i am having this problem too , im not sure whats wrong with it

  Quote:

Originally Posted by Farside69

I have windows xp, Internet explorer 7, not using a proxy server, loggen &  password correct,I can log into the websit.  I have uninstall and cleaned the reg. then turned off virus protection and fire walls and reinstalled. Did not help at all, still cannot connect.  Hope this helps. 

some more info:

Im running Webroot Antivirus w/fire wall, I am the Admin. I dont have any problems with other program, I can get on the Internet ok. 

I looked through my quarantine section of my antivirus and I have alot of cookies and mal and trojan.

mabe curse got quarantine without me noticeing it.     here is my list:

Trojan Horse:

Virus:

Mal/Encpk-CZ       no additional info              Mal/Generic-A          no additional info                Mal/ObfJS-BP       no additional  info

 Mal/Packer         no additional info               Mal/Swizzor-B          no additional info               

Troj/Agent-GAU    no additional info               Troj/Unif-B              no additional info              Troj/Zlobyp-Gen      no additional info

Troj/Unif-B       this is a newer one it has been block but not moved into the quarantine folder, not saying this is curse.  It could have been there for weeks, but  

                      this is what info I have on it.        \local settings\temorary intertnet files\content.IE5\WDIZKDEN\index.htm

mabe curse or someone has ran into the same problem and can help.

Just a thought mabe it might be easer to post the fixes that curse has came across as they are working one on one.  Now i know it wont help everybody but as the list grows it will, except on special casses.  Yes I know that may be time consuming, but some of it may be as simple as cut and paste from your chat log.

I dont chat online ect. so I dont have any of the prog. loaded, if none of this info helps, I will for this.

I've got this Problem the first time today.

  Quote:

Originally Posted by Kaelten

In every case we've worked with recently this has been a firewall or other protection software issue.  Sometimes the users didn't even know that they had the firewall running.

No, Firewall, no Proxy, nothing, but ...

after some tries the Client connected.

Then i closed the Client, restart and:

An unknown error occured contacting the server.  Yes!

And then, it occured to me:

When i deselect "Automatically insatll Addon updates" (Manage Games, in my case WoW / Premium Settings) i've got no problems to connect.

i did a couple of tests without antivirus software active but it did not work.

i had a look to my quarantine but there are no files locked.

i tried the method of the poster above (multiple sign in tries) by clicking "sing in" for ~3 minutes, no success.

the option "automatically install addon updates" is not available for me, maybe due the fact, that i never could login successfully.

the message "An unknown error occured contacting the server." is really not helpfull at all.

is there any way to trace the application? a way to turn on debugging? a parameter to start logging?

can we expect any progress on the issue?

i mean any other progress than the "its your firewall, its your proxy" macro!

zet71, please contact either myself or adamar with your im info and we can try to figure this out.  

maybe i am doing something wrong, but i started a conversation to adamar a couple of days ago, and to kaelten a couple of hours ago, without any response yet ^^

Your Conversations

Conversation	With
	"An unknown error occured contacting the server." Last message by zet71 on 04-22-2009 9:44 AM	Kaelten, zet71
	"An unknown error occurred contacting the server", Last message by zet71 on 04-17-2009 3:34 PM	Adamar, zet71

Problem fixed for me. I had my firewall and virus protection turned off, but in doing so, Norton turned my computer into a friggin' fortress. Norton removed, client works again.

as i still have absolutly zero response to my questions in the forum and to my started conversations i would like to know what you mean exactly with "contact either myself or adamar"?

before you reply with "pm me" i would like to point out that i have not found any "pm" button other than "start a conversation", which i did without response.