User Interface & Addons

Re: i got a response from blizzard reguarding the quest helper

tdr_palu — Thu, 24 Jul 2008 19:50:36 GMT

You know...you could just read the quest text and follow the storyline...it's actually quite interesting. And after the first 7 characters you'll have it memorized.

Re: i got a response from blizzard reguarding the quest helper

lonadar — Thu, 24 Jul 2008 18:38:16 GMT

QuestHelper works just fine for me, except for some excessive memory usage.

Blizzard doesn't monitor or service addons because they didn't write it, and they have no control over it. It, flat out, isn't their responsibility. On top of that, they don't want to open themselves up to the potential liability should something happen afterwards. Whether it was their fault or not, fingers are easily pointed.

Re: i got a response from blizzard reguarding the quest helper

Searphim — Sat, 19 Jul 2008 22:04:52 GMT

then you are one the lucky ones ..i have 048 the newest one and it is still quite broken

Re: i got a response from blizzard reguarding the quest helper

rheas — Sat, 19 Jul 2008 07:49:39 GMT

I think the original post is funny. Why doesn't blizz have these add ons anyway? They have enough ppl in the software and firmware departments and know ppl need them. Amazing they are so slow to really gear up the game with all the bells and whistles it really should have.

Re: i got a response from blizzard reguarding the quest helper

Setheus — Fri, 18 Jul 2008 21:20:35 GMT

I just downloaded the most recent quest helper from this website and it works like a dream.

Re: i got a response from blizzard reguarding the quest helper

hodgeheg — Fri, 18 Jul 2008 03:49:24 GMT

There is a thread about questhelper and it seems you people using it will have to wait for an update before it will work after the patch.

Re: i got a response from blizzard reguarding the quest helper

Searphim — Fri, 18 Jul 2008 03:31:04 GMT

done all that and redownloaded quest helper 48 more then once ...still broken for me

Questhelper is the only Addon i use

Re: i got a response from blizzard reguarding the quest helper

hodgeheg — Fri, 18 Jul 2008 03:21:31 GMT

Addons isn't really Blizzards problem though.

Re: i got a response from blizzard reguarding the quest helper

RogersGator — Wed, 16 Jul 2008 08:18:59 GMT

It IS hewlpful. ThaNK YOU!

Re: i got a response from blizzard reguarding the quest helper

spartin878 — Wed, 16 Jul 2008 08:17:08 GMT

i thought that it would help other people

Re: i got a response from blizzard reguarding the quest helper

sweede — Wed, 16 Jul 2008 07:43:29 GMT

It is not at all unusual and in almost all cases expected that addons will require updates when there is a patch.

Nearly every patch rolled out so far has broken UI mods to some degree.

Other than that, why are you posting this ?

i got a response from blizzard reguarding the quest helper

spartin878 — Wed, 16 Jul 2008 07:29:24 GMT

this is the first thing that they told me

Greetings ,

Thank you for contacting the World of Warcraft Game Master Department.

Petition: why isnt my questhelpe addon working?

Answer: , many add-ons will no longer work correctly with the new patch. We
recommend that you remove them and avoid re-installing them until they have been
updated.

Should you require further assistance, please submit another help request the
next time you are online. We hope you continue to enjoy your experience in World
of Warcraft!

For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

*** Please do not respond to this email as all conversations on this matter
would be best handled online

And here is what they said after looking at what addons im running

Greetings ,

Thank you for contacting the World of Warcraft Game Master Department.

After some research it appears the issue you are having may be related to your
User Interface (UI). This applies whether you have a custom UI or not. To help
resolve this issue we recommend the following steps:

With the game closed please try moving or deleting your WTF, CACHE, and
INTERFACE folders out of your World of Warcraft directory. These are temporary
cache files that will be recreated by the game the next time you launch. Moving
them to the desktop makes it easy to replace them if necessary.

Please also note these folders contain your saved macros and UI addons. By
moving or deleting these folders you will also remove any saved preferences, UI
addons, or macros you may have added. However, in order for us to troubleshoot
the issue we need to remove any modifications to the game and make sure we are
diagnosing the default settings.

Step by step guides for your operating system can be found below.

Windows XP/2000
-Click the Start button, select Programs, select Accessories and select Windows
Explorer.
-In the new window click the + beside the My Computer option, this should expand
a list.
-Click the + beside the Hard Disk with the (C:) label on the end (Or whichever
Hard Disk the game was installed on).
-Click the + beside Program Files.
-Scroll down until you find World of Warcraft in the list and double click it.
-In the panel on the right there should be a list of files and folders, the WTF,
CACHE, and INTERFACE folders should be in this list.
-Single click one of those folders and it should become highlighted, once that
folder is highlighted press the Delete key on your keyboard. Do this for all
three folders.
-Once the three folders have been deleted you can close Windows Explorer.
-Start the game again using the World of Warcraft Launcher to see if this helps
resolve your issue.

Windows Vista
-Click the Start button, select All Programs, select Accessories and select
Windows Explorer.
-In the new window click the + beside the My Computer option, this should expand
a list.
-Click the + beside the Hard Disk with the (C:) label on the end (Or whichever
Hard Disk the game was installed on).
-Click the + beside Program Files.
-Scroll down until you find World of Warcraft in the list and double click it.
-In the panel on the right there should be a list of files and folders, the WTF,
CACHE, and INTERFACE folders should be in this list.
-Single click one of those folders and it should become highlighted, once that
folder is highlighted press the Delete key on your keyboard. Do this for all
three folders.
- If the UAC is enabled, which it is by default, then the system will also be
caching these three folders. Towards the top of the Windows explorer window
should be a Link labeled "Virtual store", please click on this. In the Virtual
store folder, please check if there is a World of Warcraft folder, and if so
please delete the three folders WTF, Cache and Interface from this location as
well.
-Once these extra three folders have been deleted you can close Windows
Explorer.
-You will need to restart your system at this point.
-Start the game again using the World of Warcraft Launcher, when starting the
game right click on the game icon, and select Run As Administrator. This will
make sure that any settings you change in game are saved correctly.

Mac OS X
-Click on the desktop and then the Go menu on the top.
-Click Applications.
-Scroll down to World of Warcraft and select it.
-Right-click (Control+click if you own a 1-button mouse) on the Cache folder and
select Move to Trash.
-Perform the above step for the Interface and WTF folder as well.
-Double-click the World of Warcraft application to launch the game and verify if
the issue has been resolved.

If these steps do not resolve your issue, please submit a new In-Game ticket and
we will attempt to assist you further.

Thank you again for contacting us. We hope you continue to enjoy your experience
in World of Warcraft!

*** Please do not respond to this email as all conversations on this matter
would be best handled online. **