Bug Reports

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Kody — Wed, 15 Oct 2008 23:58:34 GMT

For password related issues, please email support@curse.com and we'll work to get them resolved for you.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

zeph2 — Wed, 15 Oct 2008 21:16:45 GMT

Ive just reset my password.

After clicking the link the URL gives me, it then sends me to the login page.

It does NOT tell me that it has reset my password!

So i try it a few more times since i guess it didn't work, THEN i get an email telling me my new reset password... mutliple emails...

You need something after the URL that says "wait for new email pl0z".

Oh and howcome my usernames changed?

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

MarkECory — Wed, 15 Oct 2008 20:49:13 GMT

After a lag for my email to sync up, I did note that I received an email from Curse with a new password. Thanks!

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

MarkECory — Wed, 15 Oct 2008 20:40:02 GMT

I have also recieved an email from Curse with a link to click to reset my password, but the link simply takes me to a generic login page (http://www.curse.com/login.aspx?ReturnUrl=/&action=reset). All this does is give me a "Join Now" button to click, and when I do, it takes me to my profile page. Nothing to give me an option to change my password. Please help!

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

mikevanleeuwen — Wed, 15 Oct 2008 07:49:28 GMT

I just re downloaded curse client, as the updater wasn't working, and I can't remember my password either, and I cannot figure out how to reset it. I followed the instructions as listed earlier in the topic as well and got sent to curse's webpage, no password resetting options there at all.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

tnbp2 — Tue, 14 Oct 2008 20:00:15 GMT

I have the same problem. I also posted in the other thread. Glad to hear yours was resolved. Nobody has dealt with mine yet. :(

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Tolerant — Mon, 06 Oct 2008 17:43:41 GMT

I finally received an email sent personally from CBeers (Thank you) with a new password and am now able to get back onto my normal accounts and reset my own passwords. For anyone using RR as their ISP, call the "national help desk" and have them unblacklist your IP as mentioned above and that should help get things rolling or at least prevent future problems. I dunno who had my IP's before me, but they must have been spamming, trojaned or something and then I got stuck with those IP's.

-Tolerant

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Tolerant2 — Sun, 05 Oct 2008 18:23:59 GMT

Quoted:

There are indeed problems people are having with ISPs and mail hosts that use spam assassin. The default SA rules are blocking emails from curse, due to the score it's given. Possibly because the emails are not originating from curse.com, but rather wowdb.com and then link to curse.... looks a lot like a phishing attack, even though it's not.

If you are NOT receiving emails, contact your ISP/email host and have them adjust their Spam Assassin rules.

End Quote|

Roadrunner does NOT block Curse.com, Curse-gaming.com, or WowDB.com at their end.

However, they DO offer webmail which MAY stop people from getting email if your prefrences are not setup properly. If you are using Outlook or similar programs and not their webmail, stuff might be filtered in your webmail and u will never know it. For example with Roadrunner, I had to goto http://webmail.rochester.rr.com , login, goto the prefrences and play around with the way it handles spam telling it to deliver it and also set my allowed senders and added as mentioned above *curse.com, *wowdb.com, *curse-gaming.com just to be sure that I will eventually get my mails.

Additionally I had call their "national help desk" and have them submit a request to the MAPS Dynamic User List (DUL) Maintainers and unblock my specific IP address. So within 24-48 hours, in theory I should get emails if that was indeed the problem.

Seeing as have received 1 email from Curse originally (before my ISP gave me a new IP) with a link to click, the link works and I get told from the Curse website that my new password has been sent, however it never comes so I do not even know if that is the problem. -- Now if I try to request a password reset I do not even get an email with a link to click.

My head is spinning from all the effort it is taking simply to be able to get a password reset from Curse for Tolerant and Sardonya.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

glasmensch — Sun, 05 Oct 2008 16:23:27 GMT

got the same problem.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

deathlol — Sat, 04 Oct 2008 09:44:50 GMT

I'm one of the wowace group thats hit by this, this morning. Would love to see this fixed before you retire WAU. IMO it is required. :)

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

aspsucks — Fri, 03 Oct 2008 23:48:23 GMT

You've got mail :)

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Adamar — Fri, 03 Oct 2008 20:38:51 GMT

PM me the exact link you were e-mailed.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Prodigal — Fri, 03 Oct 2008 20:13:00 GMT

I will notify the lead developer of the Auth server of the issue - its outside of my control.

Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

aspsucks — Fri, 03 Oct 2008 19:19:17 GMT

EDIT: Much thanks to the folks at Curse for looking into this issue, and ultimately fixing it. I can't guarantee all 'password reset issues' are fixed for everyone, but this PARTICULAR bug has been addressed, and fixed accordingly.

Thanks!

'Caspien'

*************

I tried to explain this to Craig in another thread.. and since there were 2 issues being addressed in it, perhaps I failed to make my point clear. There are indeed problems people are having with ISPs and mail hosts that use spam assassin. The default SA rules are blocking emails from curse, due to the score it's given. Possibly because the emails are not originating from curse.com, but rather wowdb.com and then link to curse.... looks a lot like a phishing attack, even though it's not.

If you are NOT receiving emails, contact your ISP/email host and have them adjust their Spam Assassin rules. (or simply allow all emails from *curse.com and *wowdb.com in your private rulesets)

However, the issue that myself AND others have posted about is NOT AN EMAIL ISSUE, and IS A SITE ISSUE.

*I* am getting the email just fine (BTW, you guys are being flagged by Spamassassin via weighted filtering.. might want to look into that. The issue ***I*** (and as a few others have noted) am having, is that I DO get the email.. and clicking the link gives an error from the website. I've referenced and said exactly what the error is, and what the common CAUSE is.

As stated before... newer accounts are able to retrieve passwords and change passwords accordingly... HOWEVER, it seems older accounts are having issues when you click on the link given in the email.

I'm going to go, step by step, exactly how I'm reproducing the error.

Step 1: Click Login in the upper righthand corner of the website, which takes me to a page that says:

Already a Curse Network member? Login.

followed by a login and password box.. and under that, there is a:

Lost your password?

STEP 2: Clicking on that link, I'm taken to another page that says:

Recover Password

Please enter the email address you used when you created your account, and we will send you an email with further instructions.

Email Address:

There is a field to type in your email address, and then there is a 'Recover Password >>' button.

STEP 3: I put in my email address I registered with, and I click that Recovery Password button, and I get:

Recover Password

You have requested that a new password be generated and sent to your email address

followed by a parenthesis that has my email address located in it. Ok.. fine...

STEP 4: A few minutes later, I get an email that says the following:

Subject:	Password Reset Instructions
From:	"Curse" <notification-noreply@wowdb.com>
Date:	Fri, October 3, 2008 1:58 pm
To:	myemail@myemail.com
Priority:	Normal
Options:

Please visit the following URL to reset your CurseID password:
http://auth.curse.com/NetworkService.asmx/resetPassword?siteid=6666666&emailid= 

I've truncated the remainder of the email link to protect my email and such... 

STEP 5: NOW THEN. THIS IS WHERE IT STOPS WORKING.... I CLICK THE LINK IN MY EMAIL.... AND I GET THIS (In firefox, FROM auth.curse.com):


Object reference not set to an instance of an object.



THIS IS AN ASP ERROR, and it IS a common one, please look into your variables, they are either wrong, typo'd or are grabbing data incorrectly.


Many people are here due to the Wowace transition, and this is NOT a smooth transition by any means. I, like some here, are here to support them 
entirelly. If it wasn't for the Wowace folks being so generous with their time and bandwidth over the last few years, I would not be wasting my time 
helping document and troubleshoot something that should never have made it into a production website in the first place.

Oh yeah, BTW, your message input field doesn't wrap either.


Side note: Strangely enough, the wowace forums seemed to recognize my current username and login, but didn't grant permissions to post over there with this
information, so I find myself wondering if the issue may be an import issue from the wowace forums usernames? Time will tell.

Bug Reports

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE.

Password reset requests are NOT WORKING PROPERLY ON THE SITE. *THIS ISSUE IS FIXED*

Already a Curse Network member? Login.

Recover Password

Recover Password

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Re: Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED

Password reset requests are NOT WORKING PROPERLY ON THE SITE. THIS ISSUE IS FIXED