I have paid for the Curse Premium service and I am not able to use the Update All button. When I click on Update All button I get this "Only subscribers of Curse Premium can use the Update All Function". Then goes on to ask if I want to learn about the service. Since I already paid for the service I would like to know how to fix the error I am getting.

Sorry you've had problems signing up.  There's no record of your subscription in our database, and we'll need some information in order to track down what might have gone wrong.  Please log into PayPal and find the reference for your subscription in your recent activity.  This will be a link that looks like this:

Subscription Creation.............To.................Curse Sarl.....................details

Click details and find the Subscription number.

Use the Support System to file a ticket and note the subscription number in your ticket.

That should help you get this resolved.

I am having the same problem. Your website even shows I have a premium subscription. I dont see a place where the subscription number is listed. I have the email you sent and nothing!

  Quote:

Originally Posted by Prodigal

Sorry you've had problems signing up.  There's no record of your subscription in our database, and we'll need some information in order to track down what might have gone wrong.  Please log into PayPal and find the reference for your subscription in your recent activity.  This will be a link that looks like this:

Subscription Creation.............To.................Curse Sarl.....................details

Click details and find the Subscription number.

Use the Support System to file a ticket and note the subscription number in your ticket.

That should help you get this resolved.

I followed your advise very shortly after you posted your message and I have yet to hear back from Support since I have sent them a ticket with my subscriptions number. Maybe you can kick them in the butt and get them moving on things, that being said like they aren't doing anything else.

Are you sure Darya?  You have no tickets in the system.  Please send me a PM with your info and I'll check on this.